How do I return an item?
Your satisfaction is our priority and we will gladly offer a sotre credit or partial refund within 7 days of receipt.
We guarantee the authenticity of everything that well sell, but if you are unhappy for any reason, we will offer you a store credit for the full amount or a refund minus a 10% restocking fee. This policy only applies to online purchases which are returned within 7 days of receipt.
Please note that all items must be in original condition with A Second Chance security tags attached to be eligible for a return.
All international and in-store purchases are FINAL SALE.
INITIATING A RETURN
- Email firstname.lastname@example.org to request your return authorization (RA) number.
- Securely pack your item and arrange for shipment with your preferred carrier. **All returns must be fully insured for the purchase price and shipped with direct signature required.
- Include your original packing slip with RA number in the package
- You will receive an email once we receive your package confirming the return.
- Please be sure to include all articles which were shipped to you (ie: dust bags, authenticity cards, tags, etc.). Failure to include these articles will result in a 15% restocking fee.